FEMMED ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.

Information We Collect

We may collect personal information in a variety of ways, including:

• Personal Identification Information: Name, email address, phone number, and medical aid details that you provide when you fill out our booking or contact forms.
• Booking Information: Details of the services you request, including the date, time, and nature of the appointment.
• Uploaded Documents for AI Processing: For features like Invoice Extraction, we process images or documents you upload.
• Chatbot Conversations: We may store the history of your conversations with our AI assistant to improve our service.
• Technical and Usage Data: We use browser cookies and local storage to manage your session (e.g., remembering a submitted appointment) and preferences (e.g., theme settings for the admin panel).

How We Use Your Information

We use the information we collect to:

• Schedule, confirm, and manage your appointments.
• Communicate with you about your bookings or inquiries.
• Operate, maintain, and improve our website and services.
• Process transactions and manage patient records internally.
• Provide you with customer support.

Third-Party Services and Data Disclosures

To provide our services, we utilize specialized third-party providers. Here’s how your data is handled by them:

AI-Powered Features (Invoice Extraction & Chatbot)

Our website uses Google's AI services (Gemini) to power features like the AI Chatbot and the Admin Invoice Extraction tool. When you use these features, the relevant data (your chat messages or uploaded invoice images) is sent securely to Google's servers for processing.

According to Google's AI privacy policies, this data is used only to process your request and is not used to train or improve their public AI models. Your data remains private and is handled in accordance with their strict privacy commitments.

Automation and Workflow (n8n Webhook)

When a booking is made, your appointment details may be sent to our internal automation service (n8n) via a secure webhook. This helps us streamline our internal clinic workflows, such as scheduling and notifications. The data is used solely for internal administrative purposes.

Data Storage and Security

Your personal and booking information is stored securely in our database, hosted on Google Firebase. We use industry-standard security measures to protect your data. For the admin panel, authentication status is stored in your browser's local storage to maintain your session.

Your Rights

You have the right to access, correct, or request the deletion of your personal data. If you wish to exercise these rights, please contact us.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

Contact Us

If you have any questions about this Privacy Policy, please contact us.